Service Level Agreement

Dracobyte LLC | Dracobyte | Effective April 20, 2026

Dracobyte operates on a free, best-effort basis. This SLA describes our target performance and our responsibilities. It does not create any enforceable uptime percentage or service credit entitlement for free-tier accounts.

1. Scope

This Service Level Agreement ("SLA") applies to the Dracobyte Minecraft hosting Service offered by Dracobyte LLC ("we," "our," or "us") and describes our operational commitments to customers on the free tier, together with the expectations we have of customers. It is incorporated into the Terms of Service.

2. Best-Effort Availability

Dracobyte targets 24/7/365 availability through geographically distributed infrastructure and Cloudflare network edge services. Because the Service is provided at no monetary charge, we do not contractually guarantee a specific uptime percentage, response time, or recovery time, and no service credits are available for the free tier. We publish historical availability and incident reports on the Service status page.

3. Maintenance Windows

We schedule routine maintenance during off-peak hours whenever practical. Non-urgent maintenance will be announced at least twenty-four hours in advance through the Service status page and in-panel banner. Emergency maintenance, for example to address a security issue, may be performed without advance notice, and we will follow up with a post-incident summary.

4. Exclusions from Availability Targets

The availability target does not apply to any downtime or degradation caused by:

• Scheduled or announced emergency maintenance.
• Force majeure events beyond our reasonable control, including natural disasters, acts of war or terrorism, government orders, utility outages, or widespread internet backbone failures.
• Issues with the customer's own equipment, internet access, DNS, or third-party services outside of our control.
• Actions or inactions by the customer, including AUP violations, misconfigurations, fair-use throttling, and failure to respond to a compromise notification.
• Suspensions triggered by the Acceptable Use Policy, legal demand, or safety concerns.
• Attacks against the customer's server that exceed platform mitigation capacity, including but not limited to sustained distributed denial-of-service attacks at or above 10 Gbps of inbound traffic, 1 million packets per second, or application-layer attacks that saturate the Minecraft protocol handler beyond the upstream mitigation profile we have provisioned.

5. Our Operational Commitments

Even though the free tier does not include contractual remedies, we commit, on a good-faith basis, to:

• Monitor the Service 24/7 using automated health checks and on-call coverage.
• Restore service as quickly as reasonably possible following an incident.
• Publish a post-incident report for any material outage within ten business days of resolution.
• Retain at least one recent operational snapshot of your server for disaster recovery purposes.
• Process security vulnerability reports submitted to our security contact and coordinate responsible disclosure.
• Notify affected customers of security incidents that impact their data within the timelines required by applicable law, and in any event without undue delay.

6. Support

Free-tier support is provided on a best-effort basis through community channels and the support mailbox at support@dracobyte.pro. We target a first-response time of one business day for non-urgent inquiries and strive to respond faster where the question involves a potential security or abuse issue. Response time targets are not guarantees.

7. Paid Upgrades

If you purchase a paid upgrade, any elevated SLA terms that apply to that upgrade will be presented at the point of sale and will prevail over this SLA to the extent of any conflict. In the absence of a separate upgrade SLA, the terms of this document continue to apply.

8. Customer Responsibilities

To help us meet availability targets, customers are expected to:

• Keep their account, billing, and contact information accurate and up to date.
• Maintain their own backups of game worlds and critical configurations.
• Promptly respond to security, abuse, or resource-use notices.
• Operate within published quotas and the Acceptable Use Policy.
• Report suspected outages or security issues as quickly as possible.

9. No Service Credits for Free Tier

No service credits, refunds, or other remedies are available for availability variations on the free tier. This is the customer's sole and exclusive remedy for availability issues on the free tier, subject to any mandatory consumer-protection laws that cannot be waived.

10. Relationship to Other Documents

This SLA is subject to the Terms of Service and the Acceptable Use Policy. Capitalized terms not defined here have the meanings given in the Terms of Service. In the event of a conflict between this SLA and any other document in the Agreement, the Terms of Service control.

11. Changes to this SLA

We may update this SLA consistent with Section 14 of the Terms of Service. Material changes will be posted on the Service's legal page and, where practical, notified through the Service.